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Lawn Mowing Service Policy.

The Mowing of your turf, lawn, yard, and trimming around obstacles and features, and the removal of grass clippings from driveways and walkways using a blower. Additional services are scheduled separately, or as needed.  We use professional equipment, such as, zero turn riding mowers and or push mowers.

We use a professional line trimmer. We will do our best to carefully trim (weed eat) around and under everything.  Areas that have AC Units, Exposed Phone or TV Cabling, Wires, or things of that nature may be skipped.  If we feel we cannot not trim  due to possible damage to things, the area or object may be skipped. Typically we do not trim inside  mulch or flower beds… When Trimming around Trees, Plants, Wooden Fences, Posts, Decks, Pools could possibly be damaged by the plastic line, although we have a good sense  usually get everything without damage or concern. Its, the clients responsibility to protect these and be aware of this. We are not responsible if desired vegetation is cut or trimmed by mistake like flowers or decorative ivy, especially if it is not obvious or is overgrown with weeds. Please make us aware of anything like this.

All new Clients will need to pre-pay through our website or with cash/credit cards on location in person  

Estimates are subject to change. We strive to stay within the quote. Additional fees may apply. Many factors can affect the quote. Current Prices are Subject to change.

This is a no contract service.

You may cancel service at anytime. Indy Lawn Mowing may also terminate service or clients at anytime for any reason.

We schedule work Monday-Friday and use Saturdays to compensate for delays. We do not work on Sundays., and strives to mow the same day each week. Numerous factors
can affect our schedule, therefore we cannot guarantee a specific times or days for each service.

We do mow in light rain or after the rain lightens up. Should you think that it is too wet to mow, please
contact us to skip that day. If we have determined that the conditions are too wet to allow a proper mowing, then you can expect
us to service your property later that day if the rain subsides or on the day or two following.

Regularly scheduled Mowing

Schedule this service weekly or bi-weekly and we’ll be there to get the job
done professionally and efficiently on a regular schedule.

We try to accommodate any scheduling changes you desire. If for any reason, you need to reschedule,change, cancel, or skip a service, please contact us at least 24 hours in advance.

If you have requested a skip service, your service will continue the next week as usual. If your yard is considered overgrown, we may have to charge a fee

Our crews will not decide whether your yard needs to be cut, so you will need to let us know cancel or skip a scheduled mowing for that week if you desire.

Locked gates must remain unlocked and able to open, cleared and accessed easily for the full day of your scheduled service. If you prefer not to unlock your gate or have it open,  please provide us with a key or password so the we may gain access. We will take great care when accessing your gates/fences as not to damage it, also to close and secure it after we are done servicing your property.  Indy Lawn Mowing will not be liable  for old, broken, rotting, ill-maintained/built, non-functioning,  Gates/Fences/Locks /doors etc.

If you have a trampoline, deck or pool,  our team will mow around and under it as much as possible.

Please keep Children and pets inside while we are servicing your property.! Please have all pet droppings, toys, Hoses, Sprinklers
bones, large rocks, stones, bricks, Sticks, Trash, Objects Obstacles, etc., picked up before our arrival. As this saves and time and money for both clients and us. This is a Equipment, and Safety issue

We are unable to send our crews back or issue any credit for not mowing inside a locked fenced area or not mowing when a pet is in the way

Our crews will make every effort to not let your pet through the gate, but we cannot guarantee your pet will not escape while we are mowing

Please do not water your lawn the night before, or the day you are scheduled, as this may contribute to difficult mowing conditions and prevent a quality mowing. Please pick up hoses and sprinklers.

Please contact us immediately if there is any property that you think was damaged by our team. We will send out a Manager to inspect and take pictures and document all damage. Our Manager will use their best judgement to determine what actions will be taken.The most common
damage is a sprinkler heads, drain caps, or valve covers. Upon your notification, we will inspect it./repair the damage in a timely manner. We
will not honor any request for repair expenses for damaged property, especially that we were not made aware immediately  and able to inspect or allowed to repair/resolve in a
timely manner.! If we are unable to repair/resolve the damage/issue, we will hire a qualified person to make the repairs/install or fix/resolve the damage, problem or issue.

Our goal is total customer satisfaction! If our work is not satisfactory, or you think we did not service your yard correctly, we
do not give credits or Refunds.! However, we want to be fair.! If needed, we will mow your yard again without additional charge. Your
notification of unsatisfactory service must be received within 24-hours of the service. If you do not notify us within 24-hours of the
service, we will consider the work satisfactory for the scheduled service.